“Andy sorted the issue immediately for me and responded to my messages fast. Thank you.”
Professional Remote Computer Support for Businesses and Home Users Across Essex
We provide reliable and professional remote IT support and computer support for businesses and home users across Essex. Using secure remote access technology, we can connect to your computer and resolve many technical issues quickly without the need for a site visit.
Remote support allows us to diagnose problems, apply fixes and optimise systems while you remain at your computer. In many cases issues can be resolved within minutes, helping you return to work with minimal disruption.
With over 20 years of experience in the IT industry, we have supported customers throughout Essex with a wide range of computer and technical problems. Our aim is always to provide clear advice, fast solutions and dependable service.
Professional Remote IT Support in Essex
We can diagnose and resolve problems quickly without on-site visits. Rated five stars by existing clients.
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Fast and Convenient Remote IT Support
Remote IT support is one of the most efficient ways to resolve computer problems. By securely connecting to your computer through trusted remote support software, we can see exactly what is happening and work directly on the issue.
This approach allows us to diagnose faults quickly and provide immediate assistance without the delays often associated with arranging on-site support.
Many everyday IT problems can be resolved remotely, including:
Because remote support removes travel time, it often allows problems to be fixed much faster than traditional support methods.
IT Support for Essex Businesses
Businesses rely heavily on technology to operate efficiently. Even small technical problems can disrupt productivity, which is why having access to reliable IT support is important.
We provide remote IT support for businesses across Essex, helping companies maintain stable and secure computer systems. Our services are suitable for small businesses and organisations that need dependable IT assistance without the cost of a full in-house IT department.
Support services include troubleshooting computer problems, installing and configuring software, maintaining systems and providing general technical advice when needed. Remote support allows us to respond quickly when problems arise, helping businesses minimise downtime and maintain productivity.
Computer Support for Home Users
We also offer remote computer support for home users throughout Essex. Technology should make everyday tasks easier, but when something goes wrong it can quickly become frustrating.
Our remote support services provide friendly and straightforward help for common computer problems. Whether your system has become slow, you are experiencing software issues, or you simply need help setting something up, we aim to resolve the issue quickly and clearly.
Typical problems we help customers with include removing viruses and unwanted software, fixing slow computers, setting up email accounts, installing new applications and resolving Windows errors. Because support is provided remotely, many of these issues can be resolved while you remain at your computer.
” I’ve trusted And IT Consulting, run by Andy, for many years and wouldn’t go anywhere else. “
We take pride in the quality of service provided to our customers. See what others have to say, some have been with us for over 15 years and counting.
WordPress Website Design and Hosting
In addition to computer support, we also provide WordPress website design, website hosting and website promotion services for businesses and individuals across Essex.
A well-designed website can play an important role in attracting new customers and establishing an online presence. Our services include building WordPress websites, arranging reliable hosting, maintaining existing websites and helping businesses improve their visibility online.
These services are particularly helpful for small businesses that want a professional website without unnecessary complexity.
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Supporting Customers Across Essex
Our remote IT support services allow us to assist customers across the entire county of Essex. While many of our clients are located in central Essex, remote support enables us to provide fast assistance regardless of location.
We regularly support customers in areas including:
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Brentwood
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Rayleigh
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Clacton-on-Sea
Because most issues can be resolved remotely, we are also able to provide computer support to customers throughout the wider UK.
” We cannot recommend And IT Consulting highly enough. Incredible expertise and very fair prices. “
We take pride in the quality of service provided to our customers. See what others have to say, some have been with us for over 15 years and counting.
Remote IT Support vs Traditional On-Site Support
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 95% of our total workload.
While on-site IT support is sometimes required for hardware repairs or complex infrastructure work, many issues can be resolved far more efficiently through remote computer support.
Remote IT support is particularly well suited to diagnosing software issues, configuring applications, removing malware, and improving system performance. Because the technician can access the computer immediately, troubleshooting can begin straight away.
On-site visits remain important for tasks that require physical hardware access, but remote computer support is often the fastest and most convenient solution for everyday technical problems.
Remote Support benefits
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Remote IT Support Across Essex
If you are looking for remote IT support in Essex or computer support for your home or business, we are here to help.
Remote support allows many computer problems to be diagnosed and resolved quickly, helping keep your systems running smoothly while avoiding the delays associated with traditional on-site support.
Remote Support. And IT. Making your life easier!
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Remote IT Support – Frequently Asked Questions
Remote computer support is a method of providing technical assistance without physically accessing the device. Instead, a support technician connects to your computer remotely and performs the same tasks they would normally carry out in person.
This includes diagnosing software problems, removing viruses, installing applications, configuring email accounts, and improving system performance. Remote computer support is widely used by IT professionals because it allows issues to be resolved quickly and efficiently.
Remote IT support works by allowing an IT technician to securely connect to your computer over the internet using specialised remote access software. Once you approve the connection, the technician can view your screen and control the system to diagnose and resolve technical issues.
This allows many computer problems to be fixed immediately without the need for an on-site visit. During the remote session, you can watch everything that happens on your screen while the technician carries out troubleshooting, installs updates, or adjusts system settings to resolve the issue.
Yes, professional remote IT support is designed to be safe. Remote support sessions use class leading remote software which uses encrypted connections to ensure the data transmitted between your computer and the technician remains protected.
You must also grant permission before the connection begins, and you can see everything the technician is doing during the session. Once the support session ends, the connection is closed and the technician no longer has access to your computer unless you approve another session.
Many common technical problems can be resolved through remote IT support. Because the technician can access system settings and applications directly, they can diagnose and fix a wide range of issues.
These often include slow computer performance, software errors, email configuration problems, virus or malware infections, printer connectivity issues, and general system maintenance. In many cases, these problems can be resolved during a single remote support session.
You still have 100% control of your computer and disconnect the remote session at any time if required.
In most cases, you will simply be asked to download a small remote support application that allows the technician to connect securely to your computer. The process is quick and usually takes only a few moments to set up.
Once the remote session begins, the technician can view and control the computer to investigate the issue. After the session ends, the connection is closed and the software can usually be removed if required.
For many types of technical problems, remote computer support is significantly faster than arranging an on-site visit. Because the technician can connect to your system immediately, troubleshooting can begin straight away.
This removes the need to wait for an engineer to travel to your location, which often results in quicker problem resolution and less disruption to your work or home environment.
Yes, many businesses rely on remote IT support to maintain their systems and resolve technical problems quickly. Remote support allows IT specialists to diagnose issues, install updates, configure software, and monitor systems without needing to be physically present.
For small and medium-sized businesses, remote computer support offers access to professional IT expertise without the cost of maintaining an in-house IT department.
Remote IT support is ideal whenever you experience computer problems that do not require physical hardware repair. If your computer is running slowly, software is not working correctly, or you need help setting up applications or devices, a remote support session can often resolve the issue quickly.
Many customers choose remote computer support because it provides immediate access to technical assistance without needing to wait for a technician to visit in person.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £60 per hour for remote computer support, this is divided into 15 minute segments. In other words 1.5 hours would cost £90, 2 hours £120 and so on. For a full breakdown of our support rates and services, please visit our IT support pricing page
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
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See what existing customers say about us
Business Customer - June 2022
“Very very thorough and patient to resolve difficulties, indebted to Andrew – just brilliant”
Home Customer - September 2019
“Pretty Damn Good again Andy!”
Home Customer - January 2020
“Thanks for your help, quick and as ever thorough. The laptop is speedy Gonzales now!”
Home Customer
And IT calmly set up the new laptop – very happy with the result.
Home Customer
“Our international agency business has relied on And IT Consulting for the last 10 years & always had first class professional service.”
Business Customer
“Thank you very much for all your help – the computers are fine.”
Home Customer
“This was my first experience with Andy and he was great, fixed my problem but communicated throughout. Thanks Andy!”
Business Customer - November 2019
Excellent service very helpful and patient. Would highly recommend.
Home Customer
“Thank you so much. You are wonderful, I really appreciate all the help you have given me.”
Home Customer - May 2019
“So pleased with your work Andy. The remote side of things works so well, especially at the present time.”
Home Customer - July 2021
“Andy is very patient with my lack of ability, and is very supportive. Excellent support, and problem resolved.”
Home customer - March 2021