Superb service – delighted with the results and speed of response as ever. Thank you.
Business Customer
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £50 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £75, 2 hours £100 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
Recent Blog Posts
Remote Computer Support: Empowering the Modern WorkplaceTable of Contents Introduction Understanding Remote [read more…]
Internet and Phone Scams, how to avoid them.In the digital age, internet and phone scams have become [read more…]
Ensure you are Not Getting Overcharged for Website HostingIntroduction In today’s digital world, having a [read more…]
Call us today on 01245 808 898
or use the contact page
If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.
See what existing customers say about us
“Thank you very much for all your help – the computers are fine.”
Home Customer
Excellent service very helpful and patient. Would highly recommend.
Home Customer
“An awkward problem solved! Thank you.”
Home Customer - November 2023
An excellent service as always.
Business Customer
“Great work as usual, Thanks Andy.”
Business customer - April 2021
“Andy is very easy to talk to. Thank you.”
Business Customer - January 2023
“Well done Andy – a complex issue!”
Home Customer - October 2022
Attentive, professional service. Thank you!
Business Customer
As usual a careful attempt to investigate a problem – on this occasion linked to a TalkTalk issue.
Home Customer
“Thank you for your understanding and help with my IT problems”
Home Customer - May 2019
“Problem solved with usual efficiency, thank you”
Business Customer - May 2020