And IT calmly set up the new laptop – very happy with the result.
Mr BA - Witham
Home Customer
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
What is remote support?
Is remote access secure?
Do I still have control of my computer?
Can I see what you are doing on my computer?
How much does remote support cost?
I own an Apple computer, can you still connect?
Can you connect to laptop and desktop computers?
Will you be able to access my computer after the remote session?
Will I need to be available throughout the remote connection?
Can you do anything using remote support?
What is remote support?
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
Is remote access secure?
We use class leading remote software which is encrypted and secure.
Do I still have control of my computer?
You still have 100% control of your computer and disconnect the remote session at any time if required.
Can I see what you are doing on my computer?
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
How much does remote support cost?
We charge a fixed rate of £40 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £60, 1.75 hours £70 and so on.
I own an Apple computer, can you still connect?
We certainly can, remote support is available for both Windows and Apple Computer systems.
Can you connect to laptop and desktop computers?
There is no problem for us to connect to either a laptop or desktop computer.
Will you be able to access my computer after the remote session?
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Will I need to be available throughout the remote connection?
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
Can you do anything using remote support?
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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See what existing customers say about us
“Excellent service as usual”
Mr S - Thurrock
Home Customer - May 2019
“Once again, And IT to the rescue – just like the NHS, acute emergencies are dealt with very efficiently!”
Mr P - Wickham Bishops
Home Customer
Superb service – delighted with the results and speed of response as ever. Thank you.
Mr J - Great Totham
Business Customer
So grateful to know you are so willing to help…many thanks and take care of yourself.
Mrs D - Cheshire
Home Customer
A fab job as usual, thank you.
Mr HS - Maldon
Business Customer
“Thanks for your help, quick and as ever thorough. The laptop is speedy Gonzales now!”
Mrs JT - Witham
Home Customer
Support given in normal English not computer speak which is much appreciated.
Mrs J - Dunmow
Business Customer
“Thank you for your understanding and help with my IT problems”
Mrs D - Dunmow
Home Customer - May 2019
Excellent service and stress removed. Brilliant.
Mr G - Great Totham
Home Customer
An excellent service as always.
Mrs AJ - Braintree
Business Customer
Couldn’t have managed this without the support, thank you 🙂
Mrs B - Chelmsford
Business Customer