Excellent service very helpful and patient. Would highly recommend.
Home Customer
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £40 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £60, 1.75 hours £70 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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Call us today on 01245 808 898
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If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.
See what existing customers say about us
“Andy is very patient with my lack of ability, and is very supportive. Excellent support, and problem resolved.”
Home customer - March 2021
“Once again, And IT to the rescue – just like the NHS, acute emergencies are dealt with very efficiently!”
Home Customer
The usual quick and completely satisfactory service.
Home Customer
No fuss, no drama’s, just professional help.
Business Customer
“5 Star Service”
Home Customer - September 2019
“Very Good Service as usual”
Home Customer - June 2020
“As always, excellent service! – thank you.”
Home customer - February 2021
“Thank you so much. You are wonderful, I really appreciate all the help you have given me.”
Home Customer - May 2019
And IT calmly set up the new laptop – very happy with the result.
Home Customer
As usual a careful attempt to investigate a problem – on this occasion linked to a TalkTalk issue.
Home Customer
Excellent service and stress removed. Brilliant.
Home Customer