“Thanks for the time & expertise resolving the problems on my PC & printer.”
Mr H - Witham
Home customer - April 2021
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £40 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £60, 1.75 hours £70 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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See what existing customers say about us
“As always, excellent service! – thank you.”
Mr H - Hatfield Peverel
Home customer - February 2021
“An easy transition to Windows 10 thanks to And IT Consulting.”
Mrs D - Chelmsford
Home Customer - January 2020
As usual a careful attempt to investigate a problem – on this occasion linked to a TalkTalk issue.
Mr B - Wickham Bishops
Home Customer
“5 Star Service”
Mr A - Maldon
Home Customer - September 2019
“Very very thorough and patient to resolve difficulties, indebted to Andrew – just brilliant”
Mrs D - Cheshire
Home Customer - September 2019
“Thank you for a super speedy service as usual, problem solved.”
Mrs J - Chelmsford
Business Customer - December 2019
So grateful to know you are so willing to help…many thanks and take care of yourself.
Mrs D - Cheshire
Home Customer
And IT calmly set up the new laptop – very happy with the result.
Mr BA - Witham
Home Customer
“Major upgrade from Windows 7 to Windows 10 requiring systematic resolution of conflicts. Thanks for you perseverance.”
Mr P - Danbury
Home Customer - February 2020
“Many thanks for the excellent response as usual. Alan”
Mr S - Thurrock
Home Customer - November 2019
“Many thanks for your work with our website, I think you can say the churches work in our parish is now open for the whole world to view.”
Mr S - Hatfield Peverel
Business Customer