Excellent service very helpful and patient. Would highly recommend.
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Work completed using Remote Support80%
Work completed using Site Visits20%
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.