“5 Star Service”
Home Customer - September 2019
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £50 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £75, 2 hours £100 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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See what existing customers say about us
“An easy transition to Windows 10 thanks to And IT Consulting.”
Home Customer - January 2020
“Well done Andy – a complex issue!”
Home Customer - October 2022
“Many thanks Andy for everything you have done today. Will have a play around and will be in touch.”
Business Customer - March 2024
“Very thorough and I was completely confident during the process.”
Business Customer - November 2024
“A real pleasure to be in touch with Andy again. He gives help in a very calm and unhurried manner, which is reassuring to someone who is not sure what to do.”
Home Customer - June 2021
“Thank you so much. You are wonderful, I really appreciate all the help you have given me.”
Home Customer - May 2019
An excellent service as always.
Business Customer
“Thank you again Andy. Really do appreciate your help and always great to chat. Diane”
Business Customer - February 2025
“Once again, And IT to the rescue – just like the NHS, acute emergencies are dealt with very efficiently!”
Home Customer
“Thank you very much for all your help – the computers are fine.”
Home Customer
“Pretty Damn Good again Andy!”
Home Customer - January 2020