“Brilliant as ever and so patient. Many thanks”
Mrs D - Cheshire
Home customer - July 2020
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £40 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £60, 1.75 hours £70 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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Call us today on 01245 808 898
or use the contact page
If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.
See what existing customers say about us
“Once again, And IT to the rescue – just like the NHS, acute emergencies are dealt with very efficiently!”
Mr P - Wickham Bishops
Home Customer
And IT calmly set up the new laptop – very happy with the result.
Mr BA - Witham
Home Customer
“Great work as usual, Thanks Andy.”
Mr B - Ingatestone
Business customer - April 2021
“Excellent service as usual”
Mr S - Thurrock
Home Customer - May 2019
“Excellent remote support as usual, although unable to fix by remote, the visit to the office was carried out almost immediately.”
Mrs HS - Maldon
Business Customer - November 2019
“5 Star Service”
Mr A - Maldon
Home Customer - September 2019
“Thanks for your help, quick and as ever thorough. The laptop is speedy Gonzales now!”
Mrs JT - Witham
Home Customer
“As always, excellent service! – thank you.”
Mr H - Hatfield Peverel
Home customer - February 2021
“As usual Andy was excellent in his workmanship.”
Mr A - Wickham Bishops
Home Customer - January 2020
“Thank you so much. You are wonderful, I really appreciate all the help you have given me.”
Mrs D - Chelmsford
Home Customer - May 2019
“Pretty Damn Good again Andy!”
Mr C - Kelvedon
Home Customer - January 2020