“Issue was not happening on the day, problem resolved regardless, service was prompt and excellent as usual.”
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.

Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.

Call us today on 01245 808 898
or use the contact page
If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.
See what existing customers say about us
“Once again, And IT to the rescue – just like the NHS, acute emergencies are dealt with very efficiently!”
“Major upgrade from Windows 7 to Windows 10 requiring systematic resolution of conflicts. Thanks for you perseverance.”
Superb service – delighted with the results and speed of response as ever. Thank you.
“Everything sorted! Thanks Andy, a very happy customer.”
“And IT Consulting has helped me with all my business computer IT problems over the last 10 years, always solved, often out of office hours. Andy is always obliging and completely trustworthy.”
“As ever…efficient and very reassuring, Many thanks.”
“Excellent service as always – thank you.”
“Very very thorough and patient to resolve difficulties, indebted to Andrew – just brilliant”
“Thank you so much for all your help.”
“Complex problem – took a lot of work to resolve. Thanks for a lot of time and effort.”
Couldn’t have managed this without the support, thank you 🙂