As usual a careful attempt to investigate a problem – on this occasion linked to a TalkTalk issue.
Mr B - Wickham Bishops
Home Customer
Drawing on years of experience we assess the computer before recommending any upgrades or repairs. If the repair isn’t cost effective we will let you know, this does happen with older or poorly specified computers. Please see the frequently asked questions section below for more information about Computer Upgrades & Repairs.
Upgrading your computer
Upgrading is an excellent way to improve computer performance and increase lifespan. We assess the computer before recommending options and associated costs.
Solid State disk (SSD) upgrades are popular and offer incredible performance benefits, often doubling the life of a good computer. On average an SSD is 4-6 times faster than a mechanical disk drive. A relatively quick upgrade, it can easily be done within a working day – actual upgrade only takes around 1.5 hours. We like to bench test the computer for a few hours after to ensure 100% stability.
We only supply high grade Samsung Solid State Disks which carry minimum 5 year warranty.
SSD vs Mechanical Disk Performance Chart
- Samsung Evo SSD*
- WD 7200rpm Mechanical*
- Samsung Evo SSD*
- WD 7200rpm Mechanical*
*Performance comparison data above is taken from a 5 year old desktop computer with Intel i3 Processor before and after a Solid State Disk upgrade.
Repairing your computer
Repairs are required when performance is reduced or more serious symptoms occur such as failure to power on. After diagnostics the cause is determined and we will recommend the solution assuming it is cost effective. Most common hardware failure is the disk drive, these can be replaced quite easily.
As part of the inclusive service we carefully clean all computers which are being upgraded or repaired. The cleaning process primarily involves blowing out internal fans with compressed air. We also clean the outside casings, keyboards and screens to refresh the computer. All cleaning products are plant based, Eco-Friendly and not tested on animals.
Frequently Asked Questions about Upgrades & Repairs
Almost any computer can be upgraded. There are exceptions but these are extremely rare.
Upgrading a well specified computer can literally double the lifespan if done correctly.
The most commonly upgraded part is the hard disk. These would normally be swapped out for a new Solid State Disk, also referred to as SSD. Solid State Disk upgrades will improve performance massively.
We can provide other upgrades such as memory (RAM), graphics cards, wireless and more.
It most certainly will. We only recommend upgrading if it has a significant impact on performance. In many cases the computer will be faster than new once upgrades are complete. SSD Upgrades offer incredible performance gains.
This varies but on average a Solid State Disk upgrade costs between £150-200. Price includes the disk and transfer of data.
Sometimes yes, we will advise buying new in some cases. We only ever recommend upgrading if the existing computer is well specified and its usable life can be extended.
We always welcome more work but it is great to know some people would like to have a go themselves. If you go DIY and get stuck at any point we will be happy to help.
This is normally quite obvious. A serious failure will often mean the computer doesn’t start properly. Less serious problems are usually diagnosed by the computer slowing down significantly.
Just give us a call or use the contact form. We can either connect remotely or visit your premises to diagnose the fault. We will then recommend a repair and estimate the cost.
Repair costs vary, something simple could cost less than £40. More serious problems like disk failure would be around £150-200
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See what existing customers say about us
Support given in normal English not computer speak which is much appreciated.
Mrs J - Dunmow
Business Customer
The usual quick and completely satisfactory service.
Mrs T - Great Totham
Home Customer
“Excellent service as ever – with thanks”
Mr P - Wickham Bishops
Home Customer - July 2019
“Thank you for a super speedy service as usual, problem solved.”
Mrs J - Chelmsford
Business Customer - December 2019
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Mr P - Wickham Bishops
Home Customer
Excellent service and stress removed. Brilliant.
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Home Customer
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Mr A - Maldon
Home Customer - September 2019
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Home Customer - January 2020
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As always a pleasure to have you helping us out with computer when it says ‘NO’
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