“As always, excellent service.”
Home Customer - July 2023
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support benefits
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £50 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £75, 2 hours £100 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
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See what existing customers say about us
“This was my first experience with Andy and he was great, fixed my problem but communicated throughout. Thanks Andy!”
Business Customer - November 2019
“Thank you as always. Will restart as you suggest. Speak tomorrow.”
Business Customer - September 2023
“Excellent Service, as it always has been.”
Business Customer - September 2021
“Andy you are an absolute star. Thank you so much. Steve is chuffed to bits too! Claire xx”
Business Customer - December 2024
“Excellent service as always – thank you.”
Business customer - July 2020
“Such a help…Andy always reassures me and gives guidance for me to work from, Many thanks.”
Home Customer - September 2024
“Brilliant as ever and so patient. Many thanks”
Home customer - July 2020
“Efficient service as always, thank you.”
Business customer - February 2021
“Thank you again Andy. Really do appreciate your help and always great to chat. Diane”
Business Customer - February 2025
“Thanks for the time & expertise resolving the problems on my PC & printer.”
Home customer - April 2021
“5 Star Service”
Home Customer - September 2019