“Very thorough and I was completely confident during the process.”
Business Customer - November 2024
Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.
Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.
Remote Support and what it means for you
Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.
Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.
Frequently Asked Questions about remote computer support
Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.
We use class leading remote software which is encrypted and secure.
You still have 100% control of your computer and disconnect the remote session at any time if required.
You will see everything that is happening on your computer screen, nothing is hidden from the customer.
We charge a fixed rate of £50 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £75, 2 hours £100 and so on.
We certainly can, remote support is available for both Windows and Apple Computer systems.
There is no problem for us to connect to either a laptop or desktop computer.
Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.
Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.
The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.
Recent Blog Posts
The Hidden Risks of Using Low-Cost Website Designers and Budget Hosting CompaniesA well-crafted and properly hosted website is one of the [read more…]
How Computer Support and Website Design Can Benefit Non-Profit OrganizationsNon-profit organizations (NPOs) play a crucial role in [read more…]
Remote Computer Support: Empowering the Modern WorkplaceTable of Contents Introduction Understanding Remote [read more…]
Call us today on 01245 808 898
or use the contact page
If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.
See what existing customers say about us
So grateful to know you are so willing to help…many thanks and take care of yourself.
Home Customer
“The computer is behaving itself and working very well indeed.”
Home Customer - April 2020
“Great work as usual, Thanks Andy.”
Business customer - April 2021
As usual a careful attempt to investigate a problem – on this occasion linked to a TalkTalk issue.
Home Customer
“VERY GOOD SERVICE TODAY thank you. Prompt response and good at answering phone even on the weekend – 5 star.”
Business Customer - July 2020
“Well done Andy – a complex issue!”
Home Customer - October 2022
“As always, excellent service! – thank you.”
Home customer - February 2021
“As ever…efficient and very reassuring, Many thanks.”
Home Customer - August 2021
“Excellent Service as usual, got me out of the mire!”
Business Customer - April 2023
“Excellent service as ever – with thanks”
Home Customer - July 2019
“Our international agency business has relied on And IT Consulting for the last 10 years & always had first class professional service.”
Business Customer